Everything legal, in one place
All our policies, terms, and agreements — written plainly. We're committed to transparency and protecting your privacy.
Privacy Policy
How we collect, use, and protect your personal information and data across Stayza's services.
Terms & Conditions
The agreement that governs your use of the Stayza marketplace, services, and your account.
Refund & Dispute Policy
Zero-commission booking disclaimers, owner subscription refund terms, and dispute escalation protocols.
Cookie Policy
How we use cookies and similar technologies — and how you control them — to improve your experience.
Host Agreement
SoonSpecific terms for property owners and managers listing their accommodations on Stayza.
Trust & Safety
Our guidelines for community safety, verification, and keeping the marketplace secure.
Frequently asked questions
All data travels over HTTPS. CNIC numbers are encrypted before they are stored, ID photos are kept in private storage that only authorised verification staff can open, and every view is logged. Listings are reviewed by our team before they appear in search. See Security & Trust for the details.
Stayza connects you with hostel owners and isn't a party to your rental agreement, so refunds follow the policy you agreed to with the owner. If something goes wrong, our team will help mediate the dispute. Detailed terms live in our Refund Policy.
Update your contact details and preferences any time from your dashboard settings. For legal name changes or identity verification updates, you may be asked to provide supporting documents to our team.
Still have questions?
Our team is here to clarify anything about our policies or your account.