Get in Touch
Have questions? We're here to help you find the perfect stay or manage your property. Our team is dedicated to providing you with the best experience.
General Support
Assistance with booking hosts or navigating the Stayza portal.
Legal Inquiries
Inquiries regarding terms of service, compliance, and user rights.
Refund Requests
Requests for cancellation claims or processing transaction queries.
Partnerships
Collaboration offers for educational hubs and hostel chains.
Send us a Message
Contact Details
Based in
Pakistan · Online platform
Business Hours
Mon-Fri, 9:00 AM - 6:00 PM (PKT)
Phone
+92 348 7453067Frequently Asked Questions
Can't find what you're looking for? Browse our help articles.
Can I book or cancel a stay through Stayza?
Stayza doesn't process bookings — we're a directory that connects you directly with property owners. Use a listing's WhatsApp or call button to arrange a visit, move-in, or cancellation directly with the owner.
What is the 'Verified Host' badge?
Stayza has reviewed the host's identity and the listing, and the property passed a live video review or an in-person inspection. These checks do not prove legal ownership or authority to rent, so confirm the room and rental terms yourself before paying.
Are payments secure?
Stayza never handles rent. Owners pay plan fees by JazzCash, EasyPaisa or bank transfer to the account shown on their Stayza invoice, then upload the receipt. Only pay to the account on your invoice. We never ask for card numbers, PINs or wallet passwords.
How do I become a host?
Click the 'List Property' button and follow our onboarding guide. It takes less than 15 minutes.